You respond faster. Customers get resolutions quicker. Everyone wins.
No need to separate social media complaints, customer care tickets, and negative reviews. When you respond to all complaints from one inbox, you maintain consistency in response times and resolution processes.
Enigma Software template will look perfect on any device. We create a mobile-friendly interface to match all users, not only desktop clients.
Mark our words - your customer care team will never be the same again. Your team will replace stress and chaos with easiness and happiness.
Reply Pro helps you create a robust library of authentic, brand-matching responses to customer complaints.
Once complaints are tagged and categorized in the Inbox, Reply Pro auto-populates the appropriate response from the response library.
Once Reply Pro auto-populates a response (based on the comments' sentiment), your team can send as-is with a single click or edit the message.
On Average, 75% of complaints can be handled with one-touch resolutions. After sending the fist response, our automated tools take care of the remaining messages and workflows.
This template uses such features as Global swatches and Symbols. It gives you the ability to customize the template for your need easily and fast.
24/7 monitoring so you know how quickly your company is responding to customer complaints.
Realtime updates so your team knows how many complaints have been handled and how many are waiting.
Track the effectiveness of your team and resolution processes by monitoring complaint resolution %.
Track how many reimbursements and vouchers have been issued, redeemed, and other ROI related data.
Use heatmaps to compare complaint volumes by location or complaints resolutions by employee.
Monitor all of your important KPIs and data overtime to see if your company and employees improve performance.