Track survey results by location so you can see which location, regions, etc. are your top or bottom CX performers.
When customers give low-scores, they can automatically be put in a resolution process so they can receive quick follow-up.
Capture and monitor the scores you need to improve your CX throughout every phase of the customer journey.
Attach additional data to each survey result, including: time of purchase, amount of purchase, method of ordering, and more.
Reporting includes: snapshot results, result trends over-time, location leaderboard, cross tabulation results, and more.
Survey features include: skip logic, variables, multiple thank you pages, piping, randomization, and more.
Reply Pro helps you distribute your surveys for maximum responses.
Get and compare survey data by location or across the entire company.
Reply Pro's can provide a suite of visual analytics for survey data and feedback, including: