Too many companies silo their customer feedback into different platforms and departments.
More voice of customer (VoC) does not simply equate to more survey results. By aggregating your existing VoC data, you will have a more accurate view of what customers are saying, no matter the channel they use.
Enigma Software template will look perfect on any device. We create a mobile-friendly interface to match all users, not only desktop clients.
Continually test your outreach methods so they convert better.
Recently, we had a client that was using outreach SMS and emails to generate more 1st and 3rd party reviews.
After a few months, they had grown their review volume considerably; however, they noticed they wanted more Google reviews and less 1st party reviews.
We helped them create and run an A/B test so 50% of customers received the original template and 50% received a new, Google-optimized template.
Within one month, they saw a 20% increase in Google reviews.